top of page

Terms & Conditions

Terms & Conditions

Terms and Conditions are subject to change at any time, without prior notice. These Conditions can be saved electronically or printed by all users of our Website. These Conditions will apply to all transactions carried out by placing an order via our Email or through our Sales Representative, it is implied that you accept our terms and conditions as listed below.


  1. We reserve the right, without prior notice, to discontinue products or change specifications and prices on products;

  2. Prices always refer to a single unit and VAT is not included in the price. Legal tax and fees must be subsequently added to the price;

  3. Price excludes shipping or assembly/installation service;

  4. Standard packaging is included in the price. Should the client require specific packaging, it will be charged accordingly;                                                                                           

Accounts & Payment Terms

  1. All accounts will be registered once the first Proforma Invoice is issued;

  2. Client has to provide valid company details such as: Billing name, Billing address, VAT number (company registration number or resale certificate number).

  3. Proforma Invoices will require a 50% deposit to start the production of orders and the payment of the final balance prior shipping or pick up;

  4. We reserve the right to negotiate a deposit higher than 60% for large value orders;

  5. Proforma Invoices must be signed and stamped by the client in order to approve the described content;

  6. Payment must be made by wire transfer (in Euros € or in Dollars $) and a confirmation (receipt) of the transfer must be send to the sales representative. Payment also confirms data described on proforma Invoice;

  7. All products are property of HERATI until full payment is received;

  8. HERATI reserve the right to defer the dispatch date until the balance of the order is received;

Product & Storage Fees

  1. HERATI reserves the right to apply a warehouse fee except for mutual agreement between both parties;

  2. Upon completion, an additional storage fee of 220€/m3 per week will be charged to any stored merchandise if the invoice balance is not fully paid and shipping arrangements have not been made within 2 weeks from the date the goods are received in our warehouse;

  3. This fee will be cumulative until the remaining amount (invoice balance and storage fees) is fully paid and shipping arrangements have been made;                                


Lead Time

  1. All quoted completion and delivery dates are estimates only;

  2. Production time is from 6 to 8 weeks. Sales representative will inform the correct lead time, depending on the order size and delivery arrangements;

  3. For orders of large quantities HERATI reserves the right to agree with the client on a different lead time;

  4. HERATI is not responsible for delay in production time if there is failure in submitting the confirmation (receipt) of the transfer;                                                                

Stock & Samples

  1. We not keep ready stocks for limited items. Sales representatives can confirm the available stocks;

  2. Sample items can be arranged/shipped within 2-3 weeks lead time;

  3. Sample items are charged separately unless agreed otherwise in the client contract/quotation; 

  4. Sample sales are final with no returns or refunds.

  5. We take all reasonable care to ensure that the product descriptions and details provided are accurate before purchase;                                                                                                             


  1. Each HERATI item is precisely crafted sparing no effort to maintain uniformity, slight variations may occur.

  2. HERATI is free of committing any design improvement without notification. Images on catalogue or website may vary from the final product. We work every day to enhance the quality of our products aesthetically, usability and reliability.

  3. For custom design requirements every case is assessed individually by our design team. If a shop drawing is required this can have a fee applied to the service.


Freight Policy & DAMAGE CLAIMS

  1. Shipping Incoterm could be Ex Works (EXW), DAP or DDP;

  2. HERATI always charges/quotes freight as separate and never includes it in the unit price of items;

  3. All the transports made by HERATI are insured;

  4. Standard shipping quotation includes door-to-door, drop off service only. If a different service or urgent delivery is required, the customer must clearly request it when placing the order and will be charged accordingly.

  5. All products are carefully packed and inspected prior to shipment;

Damage Claims

  1. POD must be signed with reservations. In case of apparent damage, the customer must open the goods in front of the carrier and mention the damages on POD. The customer should keep the products in the final destination and save the packages. In case of no apparent damage, the customer must mention on POD – “received the goods but will be checked the state”. In this case, the customer has a maximum of 7 business days, after delivery, to claim;

  2. HERATI is not responsible for damages caused by handling, loading or unloading by people acting on behalf of the customer;

  3. HERATI is not responsible for loss or damage in transit. Should visible or concealed damage occur in transit, immediately notify the delivering carrier with initial notification of intent to file a claim;

  4. Any damage should be communicated to the sales representative during the first 48 hours after receiving the order;

  5. Photographic and video evidence of the damages should be sent via email.

  6. Failure to report concealed damage within 48 hours of receiving may result in the denial of the claim.

  7. Proving that any damage in the piece(s) is caused during transportation requires re-placement, HERATI compromises to exchange the damaged part or complete piece(s) within a period agreed with the customer.


  1. We offer a 2 years warranty against manufacturing defects;

  2. Products should be correctly used and maintained in the most suitable conditions;

Privacy & Cookies Policy

Privacy & Cookies Policy

This privacy policy applies between you, the User of this Website and HERATI, the owner and provider of this Website. HERATI takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at Terms & Conditions.

Please read this privacy policy carefully.

Definitions and interpretation
  1. In this privacy policy, the following definitions are used:                                                                                                                            Data: collectively all information that you submit to  via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;                                                                                                                                      Cookies: a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies);    Data Protection Laws: any applicable law relating to the processing of personal Data,                                                                HERATI, we  or us: , the company                                                                                                                                                      User or you: any third party that accesses the Website and is not either (i) employed by HERATI and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to HERATI and accessing the Website in connection with the provision of such services; and                                                                                                                          Website: the website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

  2. In this privacy policy, unless the context requires a different interpretation:                                                                                                - the singular includes the plural and vice versa;                                                                                                                                               -references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;                                                                                                                                                                                                          -a reference to a person includes firms, companies, government entities, trusts and partnerships;                                                      -"including" is understood to mean "including without limitation";                                                                                                                 -reference to any statutory provision includes any modification or amendment of it;                                                                              -the headings and sub-headings do not form part of this privacy policy.


Scope of this privacy policy

This privacy policy applies only to the actions of HERATI and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, HERATI is the "data controller". This means that HERATI determines the purposes for which, and the manner in which, your Data is processed.


Data collected

We may collect the following Data, which includes personal Data, from you:

  1. name;

  2. date of birth;

  3. gender;

  4. job title;

  5. profession;

  6. contact Information such as email addresses and telephone numbers;

  7. demographic information such as postcode, preferences and interests;

  8. financial information such as credit / debit card numbers;

  9. IP address (automatically collected);

  10. web browser type and version (automatically collected);

  11. operating system (automatically collected);

  12. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

  13. company name;

in each case, in accordance with this privacy policy.


How we collect Data

We collect Data in the following ways:

  1. data is given to us by you ; 

  2. data is received from other sources; and

  3. data is collected automatically.


Data that is given to us by you

HERATI will collect your Data in a number of ways, for example:

  1. when you contact us through the Website, by telephone, post, e-mail or through any other means;

  2. when you register with us and set up an account to receive our products/services;

  3. when you use our services;

in each case, in accordance with this privacy policy.

Data that is received from publicly available third parties sources

We will receive Data about you from the following publicly available third party sources:

  1. The Market Ace provides us with the facility to link the data you provide to us, with other publicly available information about you that you have published on the Internet – this may include sources such as LinkedIn and other social media profiles. The Market Ace technology allows us to search various databases – some publicly available and others not, which may include your personal data (including your CV or Resumé), to find possible candidates to fill Our job openings. Where We find you in this way We will obtain your personal data from these sources.

  2. Information provided by other organisations who’ve obtained your permission to share information about you with us for the purposes of advertising and customising your experience on our sites.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

  1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

  2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".


Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  1. internal record keeping;

  2. improvement of our products/services;

  3. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may use your Data to show you HERATI adverts and other content on other websites. If you do not want us to use your data to show you HERATI adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).


Who we share Data with

We may share your Data with the following groups of people for the following reasons:

  1. any of our group companies or affiliates - to ensure the proper administration of your website and business;

  2. our employees, agents and/or professional advisors - to obtain advice from professional advisers;

  3. relevant authorities - to facilitate the detection of crime or the collection of taxes or duties;

in each case, in accordance with this privacy policy.


Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

  1. access to your account is controlled by a password and a user name that is unique to you.

  2. we store your Data on secure servers.

  3. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address:


Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.


Your rights

You have the following rights in relation to your Data:

  1. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

  2. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

  3. Right to erase - the right to request that we delete or remove your Data from our systems.

  4. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

  5. Right to data portability - the right to request that we move, copy or transfer your Data.

  6. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address:

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

HERATI may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of HERATI. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.



This Website may place and access certain Cookies on your computer.  HERATI uses Cookies to improve your experience of using the Website. HERATI has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling HERATI to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find a list of Cookies that we use in the Cookies Schedule.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information generally on cookies, including how to disable them, please refer to You will also find details on how to delete cookies from your computer.


You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

Changes to this privacy policy

HERATI reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact HERATI by email at


Privacy & Cookies Policy Last Updated: July 1, 2020

Copy Rights

Copy Rights
  1. All rights reserved;

  2. No part of products displayed on our Website may be reproduced, distributed, or transmitted in any form or by any means, including prototyping, 3D drawings, or other electronic or mechanical methods, without the prior written permission, except noncommercial uses permitted by copyright law;

  3. For permission requests, write to us at addressed as “Attention: Copy Right Permission”.


bottom of page